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Windows XP SP3 woes for Norton users Symantec urges caution before SP3 upgrade

#1 User is offline   stidyup Icon

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    Posted 23 May 2008 - 02:51 AM

    pcadvisor.co.uk

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    Symantec has denied that its consumer security software, including Norton Internet Security and Norton 360, is to blame for wreaking havoc on some users' PCs after they upgraded to Windows XP Service Pack 3 (SP3).

    Microsoft declined to answer questions about the problem, which has emptied Windows' Device Manager and deleted network connections, preventing some users from connecting to the internet or to wireless networks.

    According to reports posted the day after Microsoft launched Windows XP SP3 on Windows Update, some users found that their network cards and previously-crafted connections had mysteriously vanished from Windows after updating to the service pack.

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    #2 User is offline   LarrySmith Icon

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      Post icon  Posted 26 May 2008 - 05:03 PM

      View Poststidyup, on May 23 2008, 03:51 AM, said:

      pcadvisor.co.uk

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      Symantec has denied that its consumer security software, including Norton Internet Security and Norton 360, is to blame for wreaking havoc on some users' PCs after they upgraded to Windows XP Service Pack 3 (SP3).

      Microsoft declined to answer questions about the problem, which has emptied Windows' Device Manager and deleted network connections, preventing some users from connecting to the internet or to wireless networks.

      According to reports posted the day after Microsoft launched Windows XP SP3 on Windows Update, some users found that their network cards and previously-crafted connections had mysteriously vanished from Windows after updating to the service pack.


      Umm, interesting. The first time I tried to update a customers XP home OS reinstall to SP3, I downloaded and burned the SP3 ISO image, but the update process errored out and uninstalled.

      I then slipped streamed SP3 on the customers OS disk and everything worked fine. No problems with Internet, devices, or Norton Security Suite. Maybe that's a workaround...
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      #3 User is offline   LittlBUGer Icon

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        Post icon  Posted 26 May 2008 - 10:25 PM

        View PostLarrySmith, on May 26 2008, 04:03 PM, said:

        View Poststidyup, on May 23 2008, 03:51 AM, said:

        pcadvisor.co.uk

        Quote

        Symantec has denied that its consumer security software, including Norton Internet Security and Norton 360, is to blame for wreaking havoc on some users' PCs after they upgraded to Windows XP Service Pack 3 (SP3).

        Microsoft declined to answer questions about the problem, which has emptied Windows' Device Manager and deleted network connections, preventing some users from connecting to the internet or to wireless networks.

        According to reports posted the day after Microsoft launched Windows XP SP3 on Windows Update, some users found that their network cards and previously-crafted connections had mysteriously vanished from Windows after updating to the service pack.


        Umm, interesting. The first time I tried to update a customers XP home OS reinstall to SP3, I downloaded and burned the SP3 ISO image, but the update process errored out and uninstalled.

        I then slipped streamed SP3 on the customers OS disk and everything worked fine. No problems with Internet, devices, or Norton Security Suite. Maybe that's a workaround...


        I don't think it was Norton by itself so much as system that used AMD CPUs AND Norton, or just AMD CPUs. Haven't really heard of any other problems other than people with just AMD CPUs. :)



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        #4 User is offline   rdsok Icon

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          Posted 27 May 2008 - 01:20 AM

          Actually it had nothing to do with the AMD CPU's... the issues being reported were from users with systems that were setup improperly by the manufacturers who installed drivers for both Intel and AMD into the Windows so they could use just one image setup... It was just that the AMD systems couldn't work properly with the Intel drivers that were installed.
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