I would be more than happy to try and help... if you you'd like, I can take a stab at re-organizing the info there into what "I" think might make for more of an impact up front should someone be directed to it... but, in the end someone from your team will still need to take "time" to evaluate my suggestions to see if you think thy're worth anything and then actually update the webpage if you think they stand a chance at making any difference... no?
Listen, I'm not going to go into a whole diatribe about how much great work I think you, the mods, and the devs do on this project... If I didn't have regard for the amount of time you all obviously spend to help the users here, I wouldn't have posted this topic in the first place. Regard for your efforts (or more specifically your apparent frustration around the time spent addressing this very 'issue') was exactly the POINT of the post... NOT some random thought on my part that manifested as a 'complaint' that I thought you guys are doing something 'wrong' or 'incorrectly'. I was identifying with the seemingly endless need to reiterate to users that post about this subject that the project is safe, etc etc, false detections, blah blah.
Rdsok has seemingly adopted the approach of crafting a canned response that he copies into most of his latest replies to users on the subject... which is obvious acknowledgment (to me) that the FAQ alone isn't getting the point across. All I did was express the opinion that the sheer 'amount' of content in the FAQ might be stealing the thunder out of the most important message... that UBCD4Win was virus, spyware, and malware free. All the rest of the info there is great stuff, and obviously aimed at 'educating' the users as to the exact nature of the terms used to describe the tools in the project that are flagged as X, Y, Z types of 'malware'... but again, might be swallowing the most important part of the message...
As far as:
are just complaining to make us look bad
An absolutely absurd notion...
expecting more and more work from us for free
I didn't ask
for anything... period
. And what I did suggest
wouldn't in any way benefit ME in the slightest. I expect NOTHING from you, except maybe to hold off on the condemnation you've thrown my way for expressing an opinion that I thought you could help yourself
out a bit by trying a different approach with users on this subject.
I don't mean to sound like an ass and am not trying to make you look bad
Well, I don't think you fully succeeded -
- but that's not the end of world; I am regularly accused of being a bit of an ass by the wife, and we still find a way to make the marriage the best thing in the world for both of us ;-).
A forum is for feedback... I've seen when ppl throw obvious 'criticism' your way, and feel bad for you and the team when users post requests (sometimes borderline DEMANDS) that seem to expect you to be slaves to their wants and needs. I did no such thing, just provided what I hoped would be some useful and constructive feedback... and so here's some more of it:
- You just mentioned that you instituted this particular sub-forum in the hope of 'giving people an area to report new "false positives" and you would hopefully have or find the time to update the site'. Given the reality of your situation and available time, this seems to have been over-ambitious... particularly considering your response to ME for a simple suggestion of re-organizing info you already have on the FAQ...
- The actual "intent" of this sub-forum as you've described it seems to be lost on some of the uers, and maybe even some of the mods. There have been a few posts where a user has stated that he's looked at the FAQ and not seen a particular file like Ipscan, or FloboFloppyRepair, or some other utility in the project "explained" in terms of AV detection... maybe thinking he's doing the right thing by posting a topic about it regardless of the info in the FAQ based on the very description of this forum:
Please make posts providing as much information as possible when you have problems with your AntiVirus software blocking files in UBCD4Win
Only to be greeted by the re-occurring 'read the FAQ'... 'deja-vu'... 'we hear the same thing over and over' type responses, which then degenerate into sometimes semi-hostile dialog. Maybe some ppl aren't sure then what they're supposed to be posting here?
Anyhow... I think it would have been a FINE benefit to have been able to field reports here by users about how different security products flag different pieces of the project... but ESPECIALLY given the amount of time doing this would require, I think the idea is somewhat doomed to failure, and your time and effort is better spent making the issue as clear as you can... and a three page FAQ might otherwise swallow a clear message... An offer of help still stands, but somehow I think you may not be interested... more the pity.